How Long Does Delivery Take?
FOR INTERNATIONAL CUSTOMERS:
Please allow between 2-4 weeks for your order to arrive. If more than 4 weeks have passed please email us at email@example.com to review the status of your order. Refunds will be handled through email if necessary.
FOR PEOPLE IN THE USA or CAN
Please allow between 1-2 weeks for your order to arrive. If more than 3 weeks have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
What If I ordered multiple items, but just received one?
Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next.
Will I get a Tracking Number (#)?
YES, you will get tracking number when we will ship your order. U.S orders will be shipped via USPS with tracking numbers, depending on which of our warehouses the item you ordered was in. Please note that the tracking number updates every 3-5 business days.
Track your Order Here.
Why is my Tracking Number (#) not working?
Tracking numbers start working around 2-5 business days after your package has been shipped.
Where Can I Track My Order?
You can Track your Order in Here.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
WHICH CURRENCY ARE YOU USING IN YOUR WEBSITE?
Fortunately, our system will automatically convert it for you, don't worry!
Can not find the answer you need? Contact us: email@example.com
WHY COULDN'T I COMPLETE MY ORDER BECAUSE OF "ZIP CODE DOES NOT MATCH" ERROR?
This error typically occurs when the billing address entered does not match what is on file with your financial institution.
Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.
Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.
HOW CAN I TRUST YOUR STORE TO PROVIDE MY CARD INFORMATION?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
WILL MY CARD'S INFORMATION BE KEPT OR STOLEN?
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
HOW TO PLACE AN ORDER?
We have setup a quick and easy guide for you to follow here!
WHAT IF A DISCOUNT CODE WASN'T APPLIED TO MY ORDER?
Since our system is designed to begin processing your order immediately and automatically, we have no influence or control over our system for adding a discount code or perform a refund. We hope you understand our situation.
Fortunately, we want to delight our customer like you our best, so we are willing to offer you a 50% DISCOUNT CODE to apply to your next order. Please contact us via email firstname.lastname@example.org to get yours!
What If I received a Damaged Item?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement.
Our store do not accept returns, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost or refunds if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that is lost in transit.
- Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: NEthing will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
If you have other concerns, please contact our Customer Service via email (email@example.com) or through submitting a ticket at our website https://nethingstore.com/pages/contact
Can I Cancel my Order/Get a Refund?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because we usually process all our orders within 24 hours.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. NEthing reserves the right to refuse any replacement and refund if it does not meet the above criteria.
I made an error when Ordering
Can I Change my Shipping Address?
If you entered the wrong address, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Can I Change the Color/Size of my Item?
If you wish to make a change to your order, contact us as soon as possible at firstname.lastname@example.org. If your order has already entered the shipping process, we won't be able to stop it unfortunately.
WHAT IS YOUR IP POLICY?
The Company is committed to protecting its own intellectual property, such as information, processes, and technology, from infringement by others. The Company's informational tools are available at our disposal because of significant investments of time and Company funds. If our intellectual property is not properly protected, it becomes available to others who have not made similar investments. This would cause us to lose our competitive advantage and compromise our ability to provide unique services to our customers.
The Company's intellectual property includes confidential Company business information, trade secret technology (such as computer software and systems and knowhow related to them), patented inventions and processes, trademarks and service marks, trade dress, and copyrighted works. It is the responsibility of every Company employee to help protect Company intellectual property. It is the responsibility of Company managers and supervisors to foster and maintain awareness of the importance of protecting the Company's intellectual property.
WHAT IS YOUR COMPANY'S IP POLICY OF OTHERS?
The Company also is committed to respecting the intellectual property of others. The rules with respect to intellectual property, including misappropriation of business information and trade secrets (e.g., computer systems, software, and related knowhow) and infringement of patents, trademarks and service marks, trade dress, and copyrights, are complex, so you should seek expert advice from the Company's attorneys to address specific issues that arise with respect to our business. In many instances the Company's attorneys can perform searches for pre-existing patents, trademarks or service marks, or copyrights and help you avoid infringing conduct. Company attorneys also can evaluate business information to help you avoid infringing conduct.
In case you notice about the infringement of your copyright(s), please contact us by sending an email to email@example.com
If your question or doubt is not mentioned above, please email us at firstname.lastname@example.org or use our Live Chat to help you as soon as possible!