Since our system is designed to begin processing your order immediately and automatically, we have no influence or control over our system for adding a discount code or perform a refund. We hope you understand our situation.
Fortunately, we want to delight our customer like you our best, so we are willing to offer you a 50% DISCOUNT CODE to apply to your next order. Please contact us via email email@example.com to get yours!
Please allow between 2-4 weeks for your order to arrive. If more than 4 weeks have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
FOR PEOPLE IN THE USA or CAN
Please allow between 1-2 weeks for your order to arrive. If more than 3 weeks have passed please email us at email@example.com to review the status of your order. Refunds will be handled through email if necessary.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next.
YES, you will get tracking number when we will ship your order. U.S orders will be shipped via USPS with tracking numbers, depending on which of our warehouses the item you ordered was in. Please note that the tracking number updates every 3-5 business days.
We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
This error typically occurs when the billing address entered does not match what is on file with your financial institution.
Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.
Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement.
Our store do not accept returns, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost or refunds if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
We sent wrong item – size, style, color.
Parcels that is lost in transit.
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: NEthing will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
If you have other concerns, please contact our Customer Service via email (firstname.lastname@example.org) or through submitting a ticket at our website https://nethingstore.com/pages/contact
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because we usually process all our orders within 24 hours.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note:Our team will inspect / verify the photo(s) before we issue out a replacement or refund. NEthing reserves the right to refuse any replacement and refund if it does not meet the above criteria.
If you entered the wrong address, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
If you wish to make a change to your order, contact us as soon as possible at email@example.com. If your order has already entered the shipping process, we won't be able to stop it unfortunately.
The Company is committed to protecting its own intellectual property, such as information, processes, and technology, from infringement by others. The Company's informational tools are available at our disposal because of significant investments of time and Company funds. If our intellectual property is not properly protected, it becomes available to others who have not made similar investments. This would cause us to lose our competitive advantage and compromise our ability to provide unique services to our customers.
The Company's intellectual property includes confidential Company business information, trade secret technology (such as computer software and systems and knowhow related to them), patented inventions and processes, trademarks and service marks, trade dress, and copyrighted works. It is the responsibility of every Company employee to help protect Company intellectual property. It is the responsibility of Company managers and supervisors to foster and maintain awareness of the importance of protecting the Company's intellectual property.
The Company also is committed to respecting the intellectual property of others. The rules with respect to intellectual property, including misappropriation of business information and trade secrets (e.g., computer systems, software, and related knowhow) and infringement of patents, trademarks and service marks, trade dress, and copyrights, are complex, so you should seek expert advice from the Company's attorneys to address specific issues that arise with respect to our business. In many instances the Company's attorneys can perform searches for pre-existing patents, trademarks or service marks, or copyrights and help you avoid infringing conduct. Company attorneys also can evaluate business information to help you avoid infringing conduct.
In case you notice about the infringement of your copyright(s), please contact us by sending an email to firstname.lastname@example.org
If your question or doubt is not mentioned above, please email us at email@example.com or use our Live Chat to help you as soon as possible!
WHAT ARE COOKIES?
We use several categories of cookies and each performs different functions. You can learn more about cookies and their functions generally by visiting an informational website such as allaboutcookies.org.
WHAT CATEGORIES OF COOKIES MAY BE USED?
The cookies that may be used on this website fall into the four categories described below. These descriptions can help you determine if and how you would like to interact with our websites and other online services.
These cookies are essential in order to enable you to navigate this website and use certain features. Without these strictly necessary cookies, the online services you have asked for, like shopping baskets or producing your bill at checkout, cannot be provided.
We (or service providers operating on our behalf) may place our preferences cookies on your device. We do not share information collected using our preferences cookies with our advertisers or other third parties.
Our preferences cookies are used to remember choices you make (such as language preference, country location, or other online settings) and provide the personalized or enhanced features that you select. Our preferences cookies can be used to provide online services to you, or to prevent online services from being offered to you if you previously indicated you did not want to receive such services. Our preferences cookies collect anonymous information.
If you delete these preferences cookies, any preferences or settings you selected will not be retained for later visits.
We may place our statistics cookies on your device. The information collected using our statistics cookies is used by us or for our benefit, to improve our website experience or for other statistics gathering purposes.
Our statistics cookies are used to generate aggregated, anonymous information about how you and other users use this website and its features. For instance, our statistics cookies collect information about which pages on this website you visit most often, if you open or read the communications we send, and if you receive any error messages. The information collected may be used to improve users’ online experience generally, to collate statistics, or customize your online experience by showing you content we think you will like. Our statistics cookies don’t collect information that identifies you personally; however, if you have a registered with us, the information collected by us using our statistics cookies may be associated with your account.
MARKETING OR ADVERTISING COOKIES
Your choices: If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads online but they may not be tailored to your interests. You can also manage this type of cookie in the privacy settings on the web browser you are using.
The following third party services are those we use for analytics and advertising. We suggest that you check the respective data policies for these external services to help you understand what data these organizations hold about you and what they do with it.
There are a number of ways for you to manage cookies and other tracking technologies. Through your browser settings, you can accept or decline cookies or set your browser to prompt you before accepting a cookie from the websites you visit. You should be aware that you may not be able to use all our interactive features if you set your browser to disable cookies entirely.
If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your preferences.
You can delete any cookies that have been installed in the cookie folder of your browser. The various browsers provide different procedures to manage your settings. Click on any of the browser links below for instructions.
If you are not using any of the above-listed browsers, then you should select “cookies” in the “Help” function for information on where to find your cookie folder. It may not be possible for you to selectively opt out of all third-party advertising cookies placed on our website. You should also be aware that disabling cookies does not disable other types of analytics products which we may use to collect generic information about how you and other visitors use our website.
We do not respond to the “Do Not Track” signal that may be activated on your browser.There is no uniform or consistent standard or definition for responding to, processing, or communicating Do Not Track signals. For more information on Do Not Track signals, see here.
*NethingStore.com operates under the umbrella of Prive Luxe LLC*